PET PERSUASION

Barking up the right tree?
Given its highly spacious and versatile interior, it’s anticipated the all-new Venza will address the needs of buyers who transport not only people and stuff but, perhaps most importantly, their pets. A full line of animal friendly products – the most ever offered by Toyota – aims to boost the appeal.
Toyota’s success over the years has, in large part, been driven by a relentless commitment to serve its customers. But does that include serving those who have four legs, a cold nose and a warm heart?
If the vehicle in question is the all-new Venza and the “customer” is a dog, it just might. A recent survey conducted by the American Pet Products Manufacturers Association revealed that half of all dog owners consider their pet’s comfort when buying a car. And it’s anticipated that a significant percentage of Venza buyers will be dog owners.
“The primary target buyer for Venza is the active boomer,” says Toyota Motor Sales’ (TMS) Bob Zeinstra, national product marketing manager for Venza. “Many of these boomers’ kids have moved out of the house. Often, they look to fill the gap with a pet.”
In response, dealers will be able to offer Venza customers a wide array of pet-friendly products. Examples include a seatbelt harness, leash tether, barriers between the first- and second-row seats and/or between the seats and the cargo area, seat covers, booster seats and a ramp for easier access.
Zeinstra says TMS has no plans to actively promote these third party-sourced products, beyond point-of-sale collateral material. But the Venza launch training will help sales consultants become familiar with the offerings and suggest ways to incorporate them into the Venza’s versatility story.
“These products give salespeople one more connection point with the customer, potentially a very compelling and emotional one,” says Zeinstra. “We have an opportunity to establish a leadership position in this niche. At this point it’s open market.”
To that end, Zeinstra says pet owners will be targeted in Toyota’s integrated marketing support for Venza. Media and events are in the works with such outlets as Cute Overload, the Westminster Kennel Club Dog Show and the “Dog Whisperer” on TV. For instance, Cesar Millan (aka the Dog Whisperer) will drive a Venza on his show during the Venza launch period.
Labels: 2009 Toyota Venza Rick Hendrick Toyota in Fayetteville NC, pet friendly


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