First My Name is John. Mr. Hubbard is my Dad,
Second I would like to compliment you and especially Ellis McDowell for the fantastic service I received on December 30th 2012 and on my purchase of my first Toyota ever and I have been a die hard Chevrolet or gmc customer for more than 20 yrs.
Ellis Showed me a truck toyota tundra and not a 2012 but a brand new 2013, He had enough desire never walking but running to see about the best deal he could get me. He deserves a big atta boy and hopefully some extra dollars for going the extra mile for me to purchase, please remember i have another truck, car, and did not have to purchase. He did everything to keep me in the dealership without me feeling pressured. He succeeded. Not only did we make the deal he remained way after 9 to make sure i was happy.
Now for you Mr. Newell,
Your Attitude and happiness shows very good, You have a great personality and also your sales team shows you have great leadership. I loved the way you came out and just laughing and havening a good time while selling a truck. Don't ever change and i promise i will recommend you and Ellis many customers.
Last but not least was your finance department.
I am not one to buy warrantees or service agreements however He worked with me over and over and even dropping price, getting better interest rate to make sure my new truck was fully covered. He also remained very late to make sure i was happy and purchase complete.
And one last thing, I came in just to look thinking you were not open, Not planning on buying and defiantly buy in Fayetteville However i am now the proud owner of a 2013 Tundra. Your staff reflects on your leadership. They are happy ready to do anything to make sale and making sure that no customer walks until the manager talks. Keep up the same work and service and you and your team will be the best in the country if not already. Please send me e-mails of all your higher ups to include rick hendrick and i will make sure i pass all the good things i can say up. It is not Rick Hedrick that made the sale it is Ellis and Earl that did. All this hard work for 100 dollars to Ellis, Please allow him extra pay, or if all else fails maybe a car or truck to drive for a few months, he is your best advertisement.
Thank you again..
John C. Hubbard
general Manager / Licensed Optician
Visionworks, Fayetteville, North carolina"
John C. Hubbard
""I bought a car from Rick Hendrick Toyota. The sales people and managers treated me fairly and were courteous. I had an excellent experience. Thank you Rick Hendrick Toyota." "
"Brandon and Earl, You two made my car purchase a wonderful and easy experience. I shopped around now - twice - for the cars in the area and both times traveled to Fayetteville to buy a car from Rick Hendrick Scion. Brandon Thank you for driving for a total of 6 hours to pick me up and drive me to the dealership. It was a pleasure working with these two men who have set themselves apart from so many salesmen. They have the customers needs always in mind and they both bent over backwards to get me into my 2009 Scion Tc - Which I love. Thank you"
"Dear Mr. Costello,
My name is Rashanda and I had to contact you personally to say thank you for giving my family a much needed chance. Saturday, June 14 08 my husband and I became first time buyers through your dealership. Just the day before, our second and only form of transportation failed us and left our family in a very touch predicament. Having never purchased a vehicle through a Name Brand dealership, knowing my minimal credit history and husbands tarnished credit reports, we entered your dealership doors carrying a little more than two mustard seeds of faith in each of our pockets. We were first greeted by a very polite and patient salesman named Robert Knox. During our entire visit, never once did my husband, nor I, feel as if we were being forced into a vehicle that was beyond our means, nor feel discriminated against due to our credit scores, because in all actuality it was the complete opposite. Talking with Mr. Knox was very easy as well as pleasant. Because of my desperation for a dependable vehicle for my family, it took everything inside of me just to breath and not break down crying during our negotiations or scream out loud, Please just give us a chance. He was so compassionate, understanding, and empathetic of our situation. We told him what we could and could not do as far as payments along with our wants and needs and he went, in our opinions, above and beyond what we imagined possible. Near the end of our visit, we met a gentleman named Mr. Artie Hall. Walking into his office, Mr. Costello, I felt as if I might as well had been standing in front of a panel of judges. Just in case, I had already prepared myself for something to go wrong, sir, and just when we felt as if our blessing was complete, he smiled and asked my husband and I if we could stand anymore good news. My joy and tears flowed uncontrollably at that point and it took me holding tightly onto my chair to keep myself from literally kicking off my shoes and doing a praise dance right then and there in Mr. Halls office. You cant begin to understand how your dealership has impacted our lives and changed our lives and changed our misconceptions of well recognized dealerships. I thank God for leading us to your company and for placing two beautifully spirited salesmen along our paths.
Forever Grateful, Carlos & Rashanda
What aspects did you like the most? Friendliness and knowledge of the salesperson - Sam S. -finance mgr, and all who were involved in the purchase. Any aspects that could have been improved? None - we were completely satisfied with the whole process... Sam Stallion was our salesperson, very knowledgeable and if we were to trade vehicles again, we would definitely ask for Sam
"What aspects did you like the most? ...not rushed, given time to make the best choice for my needs. Nate was my salesperson and he went the extra mile. I love my car!"
"I liked meeting with each individual. I was impressed with their knowledge and making sure that I understood on a hands on process. The employees acted as if this car was their first sale. What a great dealership. Thanks to everyone.... The experience was perfect."
"Ryan Motte was excellent. He made sure he did everything he could to accomodate me, and did not leave me unsatisfied. He also knew a lot about the car and was able to explain to me in depth with whatever question I had.
Bobby Brown was also excellent in my finance options. He explained to me some of the things I should consider having and why its important. I was very appreciative of that because I have had situations before.
Were you satisfied with the follow-up from Rick Hendrick Toyota?
Yes, I was called and got a postcard in the mail notifying me of my tags arriving. I was called a few times actually and appreciate that because they had extreme concern, and wanted to make sure everything was alright.
As I said before the service was ABOVE AND BEYOND. More importantly, I never once felt like I was getting shammed or fooled because I am in the military.
My car is exactly what I wanted! I cant remember who briefed me on all my features. But he was extremely polite and knew that car INSIDE OUT!
What aspects did you like the most?
How they worked with my budget
""We liked the people listening to what we wanted and then finding it for us. We could not wait for the car that had precisely what we wanted so they found us a better one available immediately." What aspects could have been improved? "I think it was so much better than I expected. Nothing comes to mind to improve it.""
""The simplicity of how everything went very smooth." What aspects do you feel could have been improved? "I dont think there were any aspects that could have been. Everything went very well..." "
""....had a pleasant conversation with a friendly, courteous person. I was treated like royalty." "
"When I arrived, they had the key in hand and the truck out front. It was nice having everything including the final payment on paper side by side.""
""I recently when through the same process with Chrysler. The Chrysler experience was as bad as the Toyota experience was good. They Toyota experience was excellent. Everything was expected with no surprises." What aspects did you like the most? "No hassle on price.""
"I purchased Toyota's before and it's nice to see the same faces, Albert and Curtis (the best)." "
""Lyn did a great job during the whole Ácar buyingÁ experience. I was in and out just like I wanted to be! Thanks!" What aspects did you like the most? "Honesty and straight forwardness... very comfortable atmosphere all around!" What aspects do you feel could have been improved? " None... satisfied and I was provided excellent service.""
"Our saleman Jaime Santiago made our car buying experience very easy. He has a pleasent personality."
"Every single person I encountered at this Toyota Dealership was friendly and helpful. It was not busy there the day I was there and one gentleman sat and talked to me, another gentleman found a cell phone charger for me to borrow while I waited. Overall, this was a good experience and I would return there because of it. Normally car buying is not my favorite thing to do. "
"Hello gentlemen. I know this email is a little late but I'd like to thank you guys for what you did with the Rick Hendrick Meet a few weekends ago. I went out with Jamie Hodge on the first meet 2 years ago and had a great time, but the one you guys helped host was a real experience. I was very impressed with the turn out. In fact, the campsite we were at was dominated by the club members. I have nothing but good things to say about the reps/sales guys you sent out. They did a great job keeping things organized and running smooth. I also appreciate the free swag provided, drinks, food, raffle prizes etc. I just wanted to let you know that your guys were great and I think this was a really good turn out and I will definitely be attending any future meets for South East Custom 4x4 club and I hope we will see your reps out there again. Thanks again gentlemen "
I do not have a car to trade, but I did want to comment on the purchase we made on Monday. My wife and I bought a 2007 Prius from your dealership, and we were treated very well. We worked with Leonard and Artie, and we appreciated their low-key manner and the complete lack of pressure to do anything we did not want to do. Car buying is far from my favorite activity, but this was pleasant and straightforward. I want to compliment both gentlemen on the way they dealt with us, and you on the general atmosphere of friendliness we encountered at Rick Hendrick Toyota. I'd also like to note that your online sales staff was by far the most responsive of any we encountered during our car search. I came away very impressed with your dealership. Also, we love the Prius.
I wanted to bring to your attention the phenomenal customer service Jason brought to me during my visit to the dealer. He was able to look for alternate ways for me to be able to pick up my car since I was not going to arrive before the dealer closed. Lasly he ensure I was taken care of as fast as possible and ensure everything was in order.
Raphael A. Jimenez II CPT, US ARMY
"Please include my recent letter sent (or parts of it) on the customer testimonials section of this website; I purchased the Roush Ford F-150 special edition on June 17, 2011. Y'all are awesome and always give me "VIP" service when I'm there"
"My recent visit to Rick Hendrick Toyota was an absolutely an amazing experience. I showed up to the dealership at noon on a Sunday and because of the helpful staff, like my sales rep Amanda, I was able to leave out in my new 2011 Toyota Tundra XSP. I have never wanted to own a brand new vehicle, however because of my helpful sales rep and the amazing offers my mind was easily changed. I basically have the same payments that I had on my older vehicle which I traded in and I will own my new Tundra around the same time I would have owend my previous vehicle. This was easily the smartest choice I have ever made. Thank you Rick Hendrick Toyota and a special thanks to my sales rep Amanda Payne for helping me to realize the better choice and for the amazing service!"
"We went to Hendrick to look at a used Toyota Tacoma, initially! But there was a stable of funny looking shoeboxes at the end of the line...... after test driving a Scion XB, we were hooked! The test drive was a blast, With Lizzy! She tolerated our craziness without calling the authorities, and even joined in! After crunching the numbers, sadly, we weren't able to quite swing a new one. But within a couple days, Lizzy called, asking if we'd like to see an '09 model they had recently aquired, WOOHOO! Needless to say, with Lizzy's never quit, upbeat attitude, and the help of the "team leader" (you know who you are...) we are now the proud owners of one of the SHARPEST looking '09 XB's you'll ever see!! THANK YOU Lizzy for the wonderful visit you shared with us!!"
Dave & Laura