"Dear Mr. Costello, My name is Rashanda and I had to contact you personally to say thank you for giving my family a much needed chance. Saturday, June 14 08 my husband and I became first time buyers through your dealership. Just the day before, our second and only form of transportation failed us and left our family in a very touch predicament. Having never purchased a vehicle through a Name Brand dealership, knowing my minimal credit history and husbands tarnished credit reports, we entered your dealership doors carrying a little more than two mustard seeds of faith in each of our pockets. We were first greeted by a very polite and patient salesman named Robert Knox. During our entire visit, never once did my husband, nor I, feel as if we were being forced into a vehicle that was beyond our means, nor feel discriminated against due to our credit scores, because in all actuality it was the complete opposite. Talking with Mr. Knox was very easy as well as pleasant. Because of my desperation for a dependable vehicle for my family, it took everything inside of me just to breath and not break down crying during our negotiations or scream out loud, Please just give us a chance. He was so compassionate, understanding, and empathetic of our situation. We told him what we could and could not do as far as payments along with our wants and needs and he went, in our opinions, above and beyond what we imagined possible. Near the end of our visit, we met a gentleman named Mr. Artie Hall. Walking into his office, Mr. Costello, I felt as if I might as well had been standing in front of a panel of judges. Just in case, I had already prepared myself for something to go wrong, sir, and just when we felt as if our blessing was complete, he smiled and asked my husband and I if we could stand anymore good news. My joy and tears flowed uncontrollably at that point and it took me holding tightly onto my chair to keep myself from literally kicking off my shoes and doing a praise dance right then and there in Mr. Halls office. You cant begin to understand how your dealership has impacted our lives and changed our lives and changed our misconceptions of well recognized dealerships. I thank God for leading us to your company and for placing two beautifully spirited salesmen along our paths. "
Jan 14 2015