"Dear Mr. Costello, My name is Rashanda and I had to contact you personally to say thank you for giving my family a much needed chance. Saturday, June 14 08 my husband and I became first time buyers through your dealership. Just the day before, our second and only form of transportation failed us and left our family in a very touch predicament. Having never purchased a vehicle through a Name Brand dealership, knowing my minimal credit history and husbands tarnished credit reports, we entered your dealership doors carrying a little more than two mustard seeds of faith in each of our pockets. We were first greeted by a very polite and patient salesman named Robert Knox. During our entire visit, never once did my husband, nor I, feel as if we were being forced into a vehicle that was beyond our means, nor feel discriminated against due to our credit scores, because in all actuality it was the complete opposite. Talking with Mr. Knox was very easy as well as pleasant. Because of my desperation for a dependable vehicle for my family, it took everything inside of me just to breath and not break down crying during our negotiations or scream out loud, Please just give us a chance. He was so compassionate, understanding, and empathetic of our situation. We told him what we could and could not do as far as payments along with our wants and needs and he went, in our opinions, above and beyond what we imagined possible. Near the end of our visit, we met a gentleman named Mr. Artie Hall. Walking into his office, Mr. Costello, I felt as if I might as well had been standing in front of a panel of judges. Just in case, I had already prepared myself for something to go wrong, sir, and just when we felt as if our blessing was complete, he smiled and asked my husband and I if we could stand anymore good news. My joy and tears flowed uncontrollably at that point and it took me holding tightly onto my chair to keep myself from literally kicking off my shoes and doing a praise dance right then and there in Mr. Halls office. You cant begin to understand how your dealership has impacted our lives and changed our lives and changed our misconceptions of well recognized dealerships. I thank God for leading us to your company and for placing two beautifully spirited salesmen along our paths. "
Jan 14 2015
"Mr. Newell, First My Name is John. Mr. Hubbard is my Dad, Second I would like to compliment you and especially Ellis McDowell for the fantastic service I received on December 30th 2012 and on my purchase of my first Toyota ever and I have been a die hard Chevrolet or gmc customer for more than 20 yrs. Ellis Showed me a truck toyota tundra and not a 2012 but a brand new 2013, He had enough desire never walking but running to see about the best deal he could get me. He deserves a big atta boy and hopefully some extra dollars for going the extra mile for me to purchase, please remember i have another truck, car, and did not have to purchase. He did everything to keep me in the dealership without me feeling pressured. He succeeded. Not only did we make the deal he remained way after 9 to make sure i was happy. Now for you Mr. Newell, Your Attitude and happiness shows very good, You have a great personality and also your sales team shows you have great leadership. I loved the way you came out and just laughing and havening a good time while selling a truck. Don't ever change and i promise i will recommend you and Ellis many customers. Last but not least was your finance department. I am not one to buy warrantees or service agreements however He worked with me over and over and even dropping price, getting better interest rate to make sure my new truck was fully covered. He also remained very late to make sure i was happy and purchase complete. And one last thing, I came in just to look thinking you were not open, Not planning on buying and defiantly buy in Fayetteville However i am now the proud owner of a 2013 Tundra. Your staff reflects on your leadership. They are happy ready to do anything to make sale and making sure that no customer walks until the manager talks. Keep up the same work and service and you and your team will be the best in the country if not already. Please send me e-mails of all your higher ups to include rick hendrick and i will make sure i pass all the good things i can say up. It is not Rick Hedrick that made the sale it is Ellis and Earl that did. All this hard work for 100 dollars to Ellis, Please allow him extra pay, or if all else fails maybe a car or truck to drive for a few months, he is your best advertisement. Thank you again.. John C. Hubbard general Manager / Licensed Optician Visionworks, Fayetteville, North carolina"
Jan 14 2015