"Mr. Newell, First My Name is John. Mr. Hubbard is my Dad, Second I would like to compliment you and especially Ellis McDowell for the fantastic service I received on December 30th 2012 and on my purchase of my first Toyota ever and I have been a die hard Chevrolet or gmc customer for more than 20 yrs. Ellis Showed me a truck toyota tundra and not a 2012 but a brand new 2013, He had enough desire never walking but running to see about the best deal he could get me. He deserves a big atta boy and hopefully some extra dollars for going the extra mile for me to purchase, please remember i have another truck, car, and did not have to purchase. He did everything to keep me in the dealership without me feeling pressured. He succeeded. Not only did we make the deal he remained way after 9 to make sure i was happy. Now for you Mr. Newell, Your Attitude and happiness shows very good, You have a great personality and also your sales team shows you have great leadership. I loved the way you came out and just laughing and havening a good time while selling a truck. Don't ever change and i promise i will recommend you and Ellis many customers. Last but not least was your finance department. I am not one to buy warrantees or service agreements however He worked with me over and over and even dropping price, getting better interest rate to make sure my new truck was fully covered. He also remained very late to make sure i was happy and purchase complete. And one last thing, I came in just to look thinking you were not open, Not planning on buying and defiantly buy in Fayetteville However i am now the proud owner of a 2013 Tundra. Your staff reflects on your leadership. They are happy ready to do anything to make sale and making sure that no customer walks until the manager talks. Keep up the same work and service and you and your team will be the best in the country if not already. Please send me e-mails of all your higher ups to include rick hendrick and i will make sure i pass all the good things i can say up. It is not Rick Hedrick that made the sale it is Ellis and Earl that did. All this hard work for 100 dollars to Ellis, Please allow him extra pay, or if all else fails maybe a car or truck to drive for a few months, he is your best advertisement. Thank you again.. John C. Hubbard general Manager / Licensed Optician Visionworks, Fayetteville, North carolina"
Jan 14 2015